Phone interpreting built for high call volume.
One access number, sub-30-second connects, and per-minute billing for contact centers, 211/311 lines, utilities, claims desks, and after-hours support.
< 30s
Average connect
240+
Languages on demand
No fees
No platform or connection fees
24/7/365
Holidays included
Built for this exact situation.
One number, one workflow
Agents dial a single access line, choose a language, and stay on the call. No app, no hardware, no queue transfer to a different vendor.
Warm transfer and conference
Bring the interpreter into an existing call, conference in a third party, or hand the caller off without dropping the interpretation.
Departments and cost codes
Access codes by department or program so minutes land on the right budget line without manual reconciliation.
Usage reporting
Monthly reporting by language, department, and time of day so you can staff bilingual agents where volume justifies it.
Escalation paths
Video for anything demonstrative, scheduled sessions for complex intakes, and on-site interpreters when a caller needs to come in.
Agent quick-start
A one-page script and laminated card so new agents can connect an interpreter correctly on their first shift.
Three steps.
- 01
Share call volume
Monthly minutes, top languages, hours of operation, and any department split you need.
- 02
Rate sheet in one hour
Per-minute pricing by language tier with no platform or connection fees.
- 03
Roll out to agents
Access codes, scripts, and a short training session — most centers are live within a week.
The details that decide the outcome.
Handle time
Interpreted calls run longer. Budget roughly 1.7x average handle time and set agent expectations so quality is not sacrificed for AHT targets.
Bilingual agents vs. interpreters
Bilingual staff handle routine calls well; use professional interpreters for anything with legal, medical, or financial consequence.
Peak and disaster coverage
Enrollment periods, storm response, and outage events spike volume. Capacity is pooled nationally, so surges do not queue behind your own traffic.
Quality monitoring
Session-level records support your QA program, and we investigate any flagged call with the interpreter involved.
Questions we get asked
How fast do agents connect to an interpreter?
Spanish averages under 15 seconds and the top 30 languages average under 30 seconds. Rare languages typically connect in under two minutes or are pre-scheduled.
Is there a platform or connection fee?
No. Billing is strictly per minute with a one-minute minimum — no platform fees, connection fees, or monthly minimums.
Can we track usage by department?
Yes. Access codes map minutes to departments or programs, and monthly reporting breaks usage down by language and time of day.
What happens during a volume spike?
Interpreter capacity is pooled across our national network, so enrollment periods and emergency events do not queue behind your own traffic.
Other ways teams use our interpreters.
Telehealth & clinic VRI
HIPAA-conscious video and phone interpreters for telehealth appointments, bedside carts, triage lines, and discharge calls — connected in under 30 seconds.
Learn moreDepositions & legal remote
Court-experienced interpreters for remote depositions, arbitrations, telephonic hearings, and privileged client calls — with certified transcripts and translations to match.
Learn moreASL video interpreting
Certified American Sign Language interpreters by video for appointments, meetings, and counters — with on-site dispatch when video isn't the right call.
Learn moreGovernment & 211/311
Language access for public-facing lines and benefit programs.
Learn moreBuild a remote estimate
Model per-minute OPI and VRI pricing against your monthly volume.
Learn moreInsurance & claims
Claims intake, adjuster calls, and financial services coverage.
Learn morePhone & video interpreting (OPI & VRI)
The full remote interpreting program: 240+ languages, 24/7, per-minute billing.
Learn more
Tell us what the assignment looks like.
A coordinator responds within one business hour — or call now if it's today.