Over-the-Phone (OPI)
Dial one number, choose a language, and an interpreter joins in seconds. Ideal for triage desks, front counters, and after-hours calls.
- No app or hardware
- Per-minute billing
- Warm transfer + conference
Remote interpreting — OPI & VRI
An interpreter on the line in under 30 seconds.
Phone and video interpreters in 240+ languages, around the clock. No platform fees, no connection fees, no minimum contracts.
< 30s
Average OPI connect
240+
Languages on demand
24/7/365
Coverage, holidays too
HIPAA
Encrypted sessions
How it worksTwo channels.
Two channels.
One coordinator.
Phone for speed. Video for visual context and ASL. Same account, same rate sheet, same invoice.
Video Remote (VRI)
HD video for visual context and ASL. Launch from a browser link, your EHR, or your existing meeting platform.
- ASL and spoken languages
- Browser-based, no install
- Works on tablets and carts
Scheduled remote sessions
Pre-booked remote interpreters for depositions, IEP meetings, telehealth visits, and multi-party calls.
- Named interpreter continuity
- Terminology prep
- Recording on request
Live this week
Three steps to coverage.
- 01
Tell us your volume
Share languages, modality, and monthly minutes — takes under a minute.
- 02
Get rates in one hour
A coordinator returns a per-minute rate sheet with no connection fees.
- 03
Go live same week
Access codes, browser links, and a laminated quick-start for your staff.
Prefer to talk it through? Call 414-326-9510 — a coordinator answers, not a queue.
Compliance
Built for regulated work.
HIPAA-ready, BAA on request
Encrypted sessions and confidentiality-bound interpreters.
240+ languages including ASL
Rare languages pre-scheduled with named interpreters.
24/7/365 with live escalation
A human coordinator answers, not a queue.
No platform or connection fees
Per-minute billing, transparent monthly invoicing.
Need the paperwork too? Our certified translation team handles records generated on the call, and Milwaukee interpreters cover anything that has to happen in person.
Who uses it
Teams that can't wait.
Need on-site coverage too? See all interpreting solutions or build a remote estimate. Rare languages are listed on our language directory.
FAQ
Questions buyers ask
How fast does an interpreter answer?
Spanish averages under 15 seconds; the top 30 languages average under 30 seconds. Rare languages are typically connected in under two minutes or pre-scheduled.
Is there a minimum or platform fee?
No platform fees and no connection fees. OPI bills per minute with a one-minute minimum; VRI bills per minute with a five-minute minimum.
Do you support ASL?
Yes — American Sign Language is available on VRI, and we also dispatch on-site ASL interpreters when video is not appropriate.
Is it HIPAA compliant?
Sessions are encrypted, interpreters are trained and confidentiality-bound, and we sign BAAs for covered entities.
Related solutions
Where remote fits in the rest of the program.
Most accounts pair OPI and VRI with on-site interpreters and certified documents. Here is the rest of the stack.
On-site & conference interpreting
When a room needs a body: simultaneous booths, escort interpreting, and depositions across our full solution set.
Learn moreCertified document translation
USCIS-accepted certificates of accuracy for the records your remote calls end up generating.
Learn more100+ spoken languages and ASL
Check coverage for Spanish, Hmong, Somali, Rohingya, ASL, and the rare languages we pre-schedule.
Learn moreLocal coverage & service areas
Milwaukee, Madison, Chicago, Minneapolis and beyond — remote coverage backed by local interpreters.
Learn moreBuild a remote estimate
Price per-minute OPI and VRI by language tier and monthly volume before you talk to anyone.
Learn moreUSCIS translation guide
What immigration officers actually require, written for case managers and paralegals.
Learn more
Stop losing calls to a language barrier.
Send your volume and languages — we return a per-minute rate sheet within one business hour.
By situation
Find the page that matches your assignment.
Remote interpreting works differently in an asylum interview than it does in a clinic or on a deposition record. Each page below covers the protocol, staffing, and turnaround for that specific setting.
Asylum interview interpreting
Trauma-informed interpreters for affirmative asylum interviews, credible fear interviews, and EOIR hearings — in person in Wisconsin and Illinois, or by phone and video anywhere in the US.
Learn moreTelehealth & clinic VRI
HIPAA-conscious video and phone interpreters for telehealth appointments, bedside carts, triage lines, and discharge calls — connected in under 30 seconds.
Learn moreASL video interpreting
Certified American Sign Language interpreters by video for appointments, meetings, and counters — with on-site dispatch when video isn't the right call.
Learn moreDepositions & legal remote
Court-experienced interpreters for remote depositions, arbitrations, telephonic hearings, and privileged client calls — with certified transcripts and translations to match.
Learn moreCall center & 24/7 lines
One access number, sub-30-second connects, and per-minute billing for contact centers, 211/311 lines, utilities, claims desks, and after-hours support.
Learn more